We have various sales window such as hair salon, department store, cosmetic shop, TV home shopping and online store and it depends on each brand. If you would like to purchase our own brand, please contact us and let us know the accurate product name and the location of you. If you would like to purchase our OEM or ODM products, you can find a contact for the sales store on the back of the product. Iljincosmetics is a manufacture, we do not retail for all products. If you are looking for sales point in your area, please contact website or call following information. Customer service call : +82-080-3272-200 Iljincosmetics website → Community → Questions Service hours : 9:00AM-6:00PM GMT +9, Monday-Friday / Lunch breack 12:30~13:00 GMT +9 (except weekends and Korea holidays)

There are certain brand which is available for online market. If you are wondering the official sale store, please contact website (Community → Questions) or call center.

If you would like to get refund or exchange due to any complaint, please contact the seller on the back of the product. Please understand the sellers of ODM/OEM product vary by product. However, if you purchase the product online store which do not have distribution contract with Iljincosmetics, please contact where you originally purchased the product. Please understand that we can not deal with those. For other products, please contact our call center or leave a massage our website. (Community → Questions) We would love to help you out.

Our customer service team will check your inquiry on the website(Community → Questions) and send you mail or text massage. If you need quick answer, please contact our call center. +82 080-3272-200 Customer service call : +82-080-3272-200 Service hours: 9:00AM-6:00PM GMT +9, Monday-Friday / Lunch breack 12:30~13:00 GMT +9 (except weekends and Korea holidays)

. Iljincosmetics has our own brand and manufactures and develops cosmetic, sanitary aid, professional hair product and total cosmetic. Also, we have our distribution distribution channel in Korea, overseas, online store, TV home shopping. Based on our rich experience, we would consult your new business with Iljincosmetics. If you would like to develop new product, please leave us massage on the website(BUSINESS INFORMATION→(OEM/ODM) Inquiry. Our team will answer you after checking your inquiry. If you need quick answer, please contact our call center. +82 080-3272-200 Customer service call : +82-080-3272-200 Service hours: 9:00AM-6:00PM GMT +9, Monday-Friday / Lunch breack 12:30~13:00 GMT +9 (except weekends and Korea holidays)

We distribute our product by region for each brand. Therefore, the location is the first matter we concider. Please leave your massage on our website(Community → Questions) with the location where you would like to distribute. Our team will answer you.

The notation of containers and cases of ILJIN cosmetic based products is usually indicated by two lines. Upper 11 characters are the date of manufacture / 10 characters down. Containers and case notations for products other than the foundation are marked with two lines on the bottom side of the container. Upper 5 characters are serial number / lower 10 characters are used.

Usually cosmetics use is 3 years from the date of manufacture, and after opening, it can be used for about 1 year from the time of opening

In general, cosmetics are manufactured to store at room temperature (about 10 to 30 degrees Celsius) and should be kept in a cool place away from direct sunlight to maintain the life expectancy. It can also be stored in a refrigerator in cold storage, but it is most stable at room temperature. There may be many differences depending on the storage method. If foreign matter enters the product, the possibility of deterioration becomes much higher. Please be careful when you use it or close the lid. ILJIN Cosmetic products are made using carefully selected raw materials grown in good environment. For optimal use of these ingredients, it is best to keep the cosmetics fresh and clean.